Operations Field Manual
First Ping to
Paid Invoice.
From initial load sourcing to final invoice submission—a disciplined, always-on workflow that keeps your trucks full, miles efficient, and margins protected at every step.
The Process
The Operations Sequence
Every load we dispatch follows a rigorous 6-step protocol designed to maximize revenue, minimize downtime, and protect you from costly surprises.
Load Sourcing & Vetting
We monitor DAT, Truckstop, and direct broker channels continuously—filtering loads by your equipment type, preferred lanes, minimum RPM, and facility requirements. Only loads that clear all parameters move forward. No garbage in, no garbage out.
Rate Negotiation
We benchmark every lane using current DAT spot rates, historical RPM for that corridor, daypart, and commodity type. We don't accept the first offer—we push for the rate your truck has earned. And we document every accessorial opportunity before confirming the load.
Route Planning
A good load on a bad route still costs you. We map HOS compliance windows, fuel stops, rest requirements, and known appointment timing at shipper and receiver facilities—so your driver shows up on time, doesn't deadhead unnecessarily, and captures the best staging for the next load.
Real-Time Coordination
We don't disappear after booking. Check-calls, broker status updates, appointment confirmations, and delay communications are all handled by your dispatcher. When something goes sideways—weather, facility backup, mechanical—we're already on the phone with the broker before you have to ask.
Accessorial Documentation
Detention, TONU, layover, lumper, and scale fees are revenue you've earned—but only if they're documented and billed correctly. We track every clock-in, collect timestamps and receiver signatures, and submit accessorial claims with the evidence to get them paid. Most carriers leave thousands per month on the table here.
POD Collection & Invoicing
After delivery, we collect PODs, verify against the rate confirmation, and submit invoices to brokers with clean documentation. Quick-pay options are evaluated against your cash flow needs. We chase aging invoices so you don't have to wonder when the money's coming.
Average weekly utilization across active carriers
Higher RPM vs. carrier's prior 3-month baseline
Load fall-off rate via proactive broker coordination
Live dispatcher coverage for active-load emergencies
See the Difference
in Your First Week
Let us walk you through how we'd run your lanes. No obligation—just a real look at what your trucks could be earning.